HIRING: Open Text Associate Internal Business Systems Programmer/Analyst

Company: Open Text 

Position:  Associate Internal Business Systems Programmer / Analyst 

Job description

Job Description:
OpenText, a global leader in Enterprise Information Management (EIM) has completed its previously announced acquisition of GXS Group, Inc., expanding OpenText's leadership in EIM by combining OpenText's Information Exchange portfolio with GXS's cloud-based business-to-business integration services and managed services.

GXS is the world’s largest integration services provider, connecting more than 550,000 companies, including 22 of the top 25 supply chains, exchange electronic transactions with their partners. Each year, we manage more than 12 billion transactions for retailers, manufacturers and banks.

What is the role? 

The associate internal business systems programmer/analyst analyzes client requirements documentations to write EDI map or forms specifications and build AI maps and IW/TG4E/AL/AIC forms, and ensures timely and defect-free delivery.

What you will be doing: 

FORM DEVELOPER:
•Develops or builds easy to moderate forms (inbound and outbound) based on the required document, structures, and specifications from clients.
•Develop either IWF or TG4E forms
•Develop CSV, XSLT and PDF for IWF
•Develop Active Products request; AL report / AIC or AO templates
•Develop TLW forms
•Develop Standard Barcode Label
•Handle simple to moderate change request
•Applies simple to moderate changes or enhancements to forms.
•Prepares test data and performs unit testing to ensure deliverables are defect free.
•Perform Integration Testing with the map developer in Local & Pre-production environment
•Perform QA testing for easy to moderate forms
•Performs functional test on forms that have completed the development phase via requirements based testing to ensure maps are defect-free
•Investigates simple forms that encounter issues during user acceptance testing.
•Coordinates queries on requirements to Senior Developers or Project Leads
•Asks technical assistance from more experienced peers (developers at intermediate or senior level).
•Communicates overall status of form development / changes to Project Lead
•Escalates issues or concern to Project Lead
•Communicates overall status of form development / changes to development leads and changes in map status to other interface parties (i.e. Lead Analysts, Functional Testers, and Integrators).
•Releases the quality tested forms for implementation.

MAP DEVELOPER:
•Develops and builds EDI specifications and maps (inbound and outbound) based on the required document, structures, and specifications from clients.
•Applies simple to moderate changes or enhancements to EDI map data translation process or map logic.
•Does paper mapping to define map rules based on clients' requirements.
•Prepares test data and performs unit testing to ensure deliverables are defect free.
•Communicates overall status of map development / changes to development leads and changes in map status to other interface parties (i.e. Lead Analysts, Functional Testers, and Integrators).
•Develop TLW forms
•Can develop CSV, XSLT and PDF for IWF
•Develop either AIC, AO or AL report Template
•Develop Standard Barcode Label

GMS DEVELOPER:
•Develops and builds EDI specifications and maps (inbound and outbound) based on the required document, structures, and specifications from clients.
•Applies simple changes or enhancements to EDI map data translation process or map logic.
•Does paper mapping to define map rules based on clients' requirements.
•Prepares test data and performs unit testing to ensure deliverables are defect free.
•Communicates overall status of map development / changes to development leads and changes in map status to other interface parties (i.e. Clients, Analysts, and Integrators).
•Performs investigation and troubleshooting in a Unix/Linux environment.
•Analyzes set up outside AI.

Position Requirements:

•Educational Requirement: Computer Science degree or equivalent experience
•Must have basic XML background
•Must be knowledgeable of any programming language
•Able to express self well in both written and verbal communications
•Great attention to details
•Must be a fast learner
•Must be self-motivated and flexible
•Able to work independently in a fast paced environment
•Can handle multiple tasks
•A good team player
•Knowledgeable in basic Unix/Linux commands necessary in production troubleshooting
•Educational Requirement: Computer Science degree or equivalent experience
•Must be knowledgeable of any programming language

OpenText is an equal opportunity employer that hires and attracts talent regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, veteran status, or sexual orientation. At OpenText we acknowledge, value and respect diversity. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad global customer base.As a technology company, we can only be as good as the people who are part of our team. 

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Send your resume to: Send your resume: recruiting@opentext.com

HIRING: Open Text's Sr. Software Developer

Company: Open Text 

Position: Sr. Software Developer 

Job Description:

OpenText, a global leader in Enterprise Information Management (EIM) has completed its previously announced acquisition of GXS Group, Inc., expanding OpenText's leadership in EIM by combining OpenText's Information Exchange portfolio with GXS's cloud-based business-to-business integration services and managed services.

GXS is the world’s largest integration services provider, connecting more than 550,000 companies, including 22 of the top 25 supply chains, exchange electronic transactions with their partners. Each year, we manage more than 12 billion transactions for retailers, manufacturers and banks.

What is the role?

Responsible for developing and supporting the OpenText STP Platform, a cloud based customer solution supporting order and settlement process for the variety of financial organizations in the securities space.

What you will be doing:

·         Review/analyze requirements (e.g., Change Requests, Defects, and Enhancements)

·         Assist and/or Plan phases of the software development life cycle (SDLC) for a variety of projects

·         Create a Functional and Technical Design documents for a project

·         Prepare test data and conduct unit testing

·         Write/code software programs and applications according to specifications

·         Change code as appropriate whenever the application requirements or design changes

·         Assist other developers, analysts and designers in conceptualizing and developing new software programs and applications.

·         Perform Code/Peer Review

·         Troubleshoot cross-component/technology issues in areas of expertise

·         Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging

·         Administers critical analysis of test results and deliver solutions to problem areas

·         Level 3 Support on a production environment

·         Participate in design reviews

Position Requirements:

·         Bachelor’s Degree in related area and five years of related experience.

·         Financial experience is a plus.

·         Experience in Web front end applications.

·         JAVA

·         Spring

·         Hibernate

·         Oracle/ SQL

·         Linux

·         Java Script

OpenText is an equal opportunity employer that hires and attracts talent regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, veteran status, or sexual orientation. At OpenText we acknowledge, value and respect diversity. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad global customer base.As a technology company, we can only be as good as the people who are part of our team. 

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Send your resume: recruiting@opentext.com

HIRING: Power Integrations Software Engineering Team Leader

Company: Power Integrations 

Position:  Software Engineering Team Leader 

Job description

Please apply by email to powilab@powerint.com for immediate review by hiring managers.

Job Description:

In this position you will be responsible for leading a team of software/hardware developers creating modules for PIExpert Online and working on a variety of projects related to support design and development of power supplies using Power Integrations’ products.

In this position, you will:

·         Oversee the analysis, design, programming, debugging, and modification of applications, power supply hardware emulation, and test automation systems

·         Direct and contribute to the activities of a team of engineering systems developers

·         Synthesize functional requirements into development plans

·         Ensure that quality assurance goals are met

·         Assess tools and technologies required to support development

·         Work with an international team to formulate functional and performance goals

Desired Skills and Experience

Required Skills/Experience:

·         Demonstrated success building software engineering teams

·         Experience identifying candidates, interviewing, and managing software developers

·         Experience converting high-level functional requirements into development plans, project schedules, etc.

·         Familiarity with Matlab, and Embedded Programming / Engineering

·         Experience with Object Oriented Design

·         Experience using Source Code Control system such as StarTeam, Git, CVS, Subversion, etc.

·         Ability to work effectively with other team members across multiple geographies and lead development team

Related Skills Desired:

·         Experience with hardware description languages such as Verilog/VHDL

·         Knowledge of Power Electronics and Conversion

·         5+ years experience in management

Education:         

·         BSc in Electrical Engineering or Computer Science

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Send your resume to : powilab@powerint.com

HIRNG: Helwett Packard's SAP BASIS System Administrator

Job Location: Taguig City, Philippines 

Job Description

· Serves as the HP Level 3 Support

· Collaborates with the HP Level 1 and 2 Support team

· Participates in the knowledge transfer and transition phases

· Participates in the knowledge transfer and transition phases

· Provides specialized skills and knowledge of a particular domain (technical, business and/or application) that helps to ensure rapid resolution of Incidents and service calls

· Provides workarounds for incidents that cannot be permanently resolved immediately

· Performs the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption

· Provides comprehensive and accurate information to management about the quality of Support

· Makes service improvement suggestions to management

· Accurately and fully completes the service request/incident records

· Assesses incident priority and determines if the priority needs to be adjusted based on additional information

· Coordinates incident resolution and service request completion with various workgroups

· Provides information to customer regarding the status of their incidents or service requests

· Communicates with the customer to gain agreement that the incident or service request has been completed and closes the record

· Documents known errors, workarounds and resolution plans

· Keeps the Problem Record Updated in a timely manner

· Submits Change Requests to implement the corrective actions.

· Validates corrective actions and works with Problem Coordinator to ensure Problem has been solved

Qualifications

Education and Experience Required:

• Candidates must have at least a Bachelor's/College Degree in Computer Science/Information Technology.
•  At least 5 years of hands-on experience in SAP Basis Administration.
•  Required skills: SAP Basis, OS and Database Administration.

Knowledge and Skills Required:

• Can do shifting work and/or graveyard shifts.
• SAP Basis administration work experience
• Strong in service support operations.
•  Strong troubleshooting, analytical, problem-solving, and conceptual skills.
•  Strong customer focus and management of client expectations.
•  Excellent English oral and written communication skills.
•  Excellent teamwork skills.
• Can work with minimum supervision.
• Background in Change and Release Management is a plus.
• ITIL Practitioner certified and/or extensive experience in ITIL processes is a plus.
• Is strong to excellent in written and oral communication skills
• Can work remotely with his peers/team.

Send your Resume: Hewlett Packard Careers 

HIRNG: Helwett Packard's High Severity Incident Manager

Job Location: Philippines 

Job Description

o Take ownership of any assigned incidents from Level 2 Technical Support, update the incident and begin investigation.

o You will be required to investigate and diagnose the incident accurately and effectively. Owning multiple incidents you will need to prioritize your response to the incident based on the Priority and Severity of the issue.

o Define an action plan for detailed diagnosis with the aim to resolve the incident and restore normal service as soon as possible.

• Resolution and Recovery

o As potential resolutions to the issue are found you will be required to implement the solution and test that the resolution has fixed the problem. If you have found a new fix to the issue that has not been documented you may need to update the known error database.

o Interactions between Authorized User(s) and Support Teams, plus all necessary actions deployed to restore services are documented in the Incident Record to provide a full history of events. This detail can be an invaluable input to Problem Management and Knowledge Management

• Incident Closure

o Upon closing the incident verify that the categorization and closure code of the incident is correct.

o If there are multiple incident reoccurring and or the incident is deemed to have a deeper issue that requires root cause analysis or escalation to the problem manager you may be required to initiate a Problem Record.

o When the Incident is resolved, the Authorized User is contacted to verify the Incident has been successfully resolved.

2. Problem Management

• Problem Initiation

o You will be responsible for detection and initiation of the Problem record (PMR),-Initial categorization, classification and prioritization of the problem record –

o You will also need to assign the problem owner.

• Problem Ownership

o Responsible for managing problem records throughout problem management lifecycle

o Review of problem records and assignment of Root Cause Owner to all problems in a timely manner

o Identify improvement opportunities in the problem management process and initiating continual improvement projects along with problem manager

• Root Cause Owner

o Perform root cause analysis and documenting a workaround solution to the problem

o Together with problem owner perform the closure assessment of error records and problem records ---Documents known errors in the KEDB

o If the issue is related to Standard Tools, you will need to assign a root cause owner in the capability services teams, (ESM/DCS Monitoring/HPSA)

• Problem Analysis

o Review incident history and trend analysis at regular intervals as a means of proactively identifying problems ---Monitor known errors and working with problem owners to implement solutions for known errors in their environments

3. Change Management

• Change Implementation

o Planning and Engineering of routine or emergency changes within the respective technology

o Participation in Change Advisory Board (CAB) / Technical Advisory Board (TAB) meetings to determine impact of, provide feedback on, and approve/decline changes for customer environment changes

o Executing routine changes and simple emergency changes as defined in the change management process

o Records Test and Implement against the change plan

4. Technical Owner Role / Configuration Management

• Server or CI Ownership

o The technical owner role requires you to take specific responsibility for a group of servers. You may be a point of contact for these servers as part of the incident / problem and change management processes.

o You will have in depth knowledge of the configuration and usage of these servers

o You will be required to ensure the configuration management information for your allotted servers is correct in the CMDB

o You will also be required to ensure the good health of these systems by using health checking and monitoring tools e.g. ACF

5. Routine IT Operations

o Performing the routine tasks that keep and infrastructure running is a core part of the role.

o The IT operational tasks will be clearly documented and conducted on a scheduled routine basis.

o Provide subject matter expertise and consultation including project implementation where required.

6. Team Responsibilities.

o As a Deep Technical Support Consultant, you are required to solve 100% of incidents. You are the final solution provider. Achieving this goal is a team effort, you will need to foster a good working relationship with all team members and work together as a team to meet this challenge.

o Build strong working relationship with Operational Team Lead, Service Desk Agents and GOC Delivery Manager

o Good awareness of the customers business and in-depth knowledge of the customer’s environment and support processes.

o Comply with the ITSM & SLA standards by observing the Incident Management lifecycle processes.

7. Quality & Improvement

o Contribute in quality and productivity improvement projects, providing analysis of information.

o Ensure the compliance to processes and best practices outlined by the Quality Management System & Delivery Management.

8. Ongoing Education

o Follow training plans, requirements and schedules as outlined by the Technical Supervisor.

o Complete and keep up to date with all Mandatory trainings. (ITSM, Security Fundaments, Standards of Business Conduct, Environmental Health and Safety, Standards of Personal Conduct)

9. Case Management

o Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.

o Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates.

Qualifications

• 
  

  Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or other IT related course.
  
• Minimum of 5+ years’ experience within IT Operations, infrastructure services support, operational monitoring and/or end user support.
  
• Minimum of 5+ years’ hands-on technical knowledge on Batch Monitoring and HP Open View Products.
• Excellent understanding of ITSMITIL processes, preferably ITIL trained/certified.
  
• Must be a service and customer oriented team player. Flexible and self-motivated with the ability to work under pressure in an international and culturally diverse organization.
  
• Good motivational skills plus verbal and written communication skills, strong command of English Language. Must be additionally fluent in at least one of the common languages of the supported customer (dependent on region). Fluent in local languages advantageous.
• Strong interpersonal and telephony skills
  

Batch Monitoring – Technical Skills

• Scheduling tools: AutoSys, Batchman, CA/7, UC4, Batchman, ControlM, Cronacle, Dollar IXOS (ECM LiveLink), Maestro, Robot, TWS (Tivoli), Universe, TNG , ESP Mainframe, Appworx
  
• Productivity tools: TSO, ISPF, C/List, REXX, Quick Reference
  
• NDM, FTP, JCL; Security: RACF; Message Queue (MQ) Subsystem; DB2, CICS and IMS Systems; In house Automation Tools
  
• Scripting, or a programming language
  
• Knowledge of HP OPENVIEW and HP OVO monitoring.
  

Send your Resume: Hewlett Packard Careers