HIRNG: Helwett Packard's SAP BASIS System Administrator

Job Location: Taguig City, Philippines 

Job Description

· Serves as the HP Level 3 Support

· Collaborates with the HP Level 1 and 2 Support team

· Participates in the knowledge transfer and transition phases

· Participates in the knowledge transfer and transition phases

· Provides specialized skills and knowledge of a particular domain (technical, business and/or application) that helps to ensure rapid resolution of Incidents and service calls

· Provides workarounds for incidents that cannot be permanently resolved immediately

· Performs the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption

· Provides comprehensive and accurate information to management about the quality of Support

· Makes service improvement suggestions to management

· Accurately and fully completes the service request/incident records

· Assesses incident priority and determines if the priority needs to be adjusted based on additional information

· Coordinates incident resolution and service request completion with various workgroups

· Provides information to customer regarding the status of their incidents or service requests

· Communicates with the customer to gain agreement that the incident or service request has been completed and closes the record

· Documents known errors, workarounds and resolution plans

· Keeps the Problem Record Updated in a timely manner

· Submits Change Requests to implement the corrective actions.

· Validates corrective actions and works with Problem Coordinator to ensure Problem has been solved

Qualifications

Education and Experience Required:

• Candidates must have at least a Bachelor's/College Degree in Computer Science/Information Technology.
•  At least 5 years of hands-on experience in SAP Basis Administration.
•  Required skills: SAP Basis, OS and Database Administration.

Knowledge and Skills Required:

• Can do shifting work and/or graveyard shifts.
• SAP Basis administration work experience
• Strong in service support operations.
•  Strong troubleshooting, analytical, problem-solving, and conceptual skills.
•  Strong customer focus and management of client expectations.
•  Excellent English oral and written communication skills.
•  Excellent teamwork skills.
• Can work with minimum supervision.
• Background in Change and Release Management is a plus.
• ITIL Practitioner certified and/or extensive experience in ITIL processes is a plus.
• Is strong to excellent in written and oral communication skills
• Can work remotely with his peers/team.

Send your Resume: Hewlett Packard Careers