HIRNG: Helwett Packard's Program Manager

Job Location: Philippines 

Job Responsibilities:

· Manages customer project delivery; Revenue as detailed in Impact section; Very large/ complex/single or multiple region; High risk; High complexity legal and commercial issues

· Manages project financials including P&L; Provides reliable financial forecasts to management

· Manages business development; Identifies and develops new opportunities with client; Supports early qualification and opportunity assessment for large and complex opportunities ; Acts as opportunity manager for high risk deals

· Manages client relationships; Manages upper level client delivery relationships ; Frequently represents the organization to external customers/clients

· Manages project team; Manages internal as well as external resources with a team size less than 40 people; Mentors and encourages skill development of project team members; Provides detail performance review input and development recommendations for team members

· Establishes and ensures that appropriate project processes are used / followed (such as tracking, reporting, risk management, Knowledge Transfer, lessons learned, quality, escalating, communications etc.)

· Ensure smooth implementation of projects and new deliveries at the Best Shore centers

· Develop and refine methods to smoothly implement new deliveries.

· Communicate across stakeholders the risks / status and critical actions expected.

· Work closely with delivery teams to prepare for and execute new deals on time

· Manage Transition within the time frame signed off with account/customer

· Manage Customer Satisfaction within the transition Period

· Manage the handoff to Delivery after successful Transition and Transformation

Qualifications

Education and Experience Required

· 7 years experience in project management or in like roles/businesses

· 3-5 years managing IT/Transition implementation projects

· Project Management Professional (PMP)

· People Management experience a plus

· Certification required within 3 to 6 months of hire

· Must have an Undergraduate Degree. (Preferred fields include Business, Computer Science, IT/ IS, or Electrical/Electronic Engineering (or equivalent combination education or experience)).

Knowledge and Skills

· PMP Certified

· Advanced knowledge of Information Technology Information Library (ITIL) or Information Technology (IT) Service Management (ITSM)

· Risk Management skills

· Skilled at Transition Rollout

· Focus on customers

· Design and deliver presentations

· Manage Transition/ Transformation project financials

· Highly developed project and program management skills applied to global and complex projects and programs

· Highly developed people management skills, as may have many indirect reports. Well networked and good people engagement skills – able to get full co-operation from the team.

· Strong communication skills (verbal and written communication skills, strong command of English Language) and proven experience of working across cultures and boundaries.

· Experience of working with people in different countries with little or no face to face contact. Ability to communicate effectively on the phone and by email

· Good delivery background with project management knowledge and exposure to HP outsourcing process. Apply effective project management methods

· Analyze and resolve problems, focus on customers, design and deliver presentations

· Influence management in defining customer needs, and strike the right balance between serving Account Team goals and representing ITO delivery teams.

Send your Resume: Hewlett Packard Careers