Oct 21, 2008

Directory of POEA Services to OFWs

Documentation of GPB-Hired Workers
Final Briefing of selected GPB-Hired Workers
Releasing of processed documents to GPB-Hired Workers

Government Placement Branch
Ground Floor – Left wing

Accreditation of Principals and Approval of Job
Processing of landbased contracts of agency and name-hired OFWS and issuance of e-receipts

Landbased Accreditation and Contracts Processing Center
2nd Floor

Documentation of Balik Manggagawa workers and e-receipt issuance

Balik-manggagawa Processing Center
Service Area


Accreditation of Principals and Approval of Job Orders
Processing of Seaman’s contract
Registration of Seafarers and issuance of Seafarers Registration Card/issuance of e-receipts.

Seabased Accreditation and Contracts Processing Center Mezzanine Floor


Registration of Landbased Applicants
-Job Referral Assistance
-Job For Facilitation
-Korean Language Test (KLT) registration
-KLT Facilitation

Manpower Registry Division
Employment Branch
Ground Floor, right wing


Pre-Employment Orientation Seminar

2nd Floor, PEOS Center


Public information and assistance

POEA Information and Action Center (PIAC)
POEA Lobby


Issuance/Renewal of License of Recruitment Agencies
Verification of legitimacy of agencies and issuance of certification on the same.

Licensing Branch
4th Floor


Legal assistance to victims of Illegal Recruitment and trafficking in persons as well as aid workers in filing recruitment violations against licensed recruitment agencies and disciplinary actions
against employers and other OFWs.

Anti-Illegal Recruitment Branch
3rd Floor
722-11-89/90 * 721-06-19


Monitoring of departing OFWs

Issuance of exit clearance to OFWs under the following circumstances:

- Domestic Helpers accompanying their employers in the latter’s travel and whose duration of stay in the Philippines is not more than one (1) week;
- Workers on emergency leave or for a few days whose arrival and departure fall on week-days;
- Workers with expiring visas;
- Workers whose frequency of vacation is every other month or less; and
- Cabin crew/flight attendants.
- LAC provides assistance and investigation of undocumented workers held at the airport.

Employment Regulation Branch
4th Floor

Labor Assistance Counter , NAIA
832-1961 loc. 3703


Hear and decide
· all cases which are administrative in character, involving or arising out of violations of recruitment rules and regulations including refund of fees collected from workers and violation of the conditions for issuance of license to recruit workers
· disciplinary action cases against migrant workers, foreign employers and principals that are administrative in character

Adjudication Office
3rd Floor
722-11-80, 722-11-48


· Researches in aid of case disposition and recommendations decisions

· Voluntary conciliation process as an alternative dispute resolution of all cases filed with the Administration prior to docketing

Legal Research Division
3rd Floor


· Dockets and records all cases filed with the Administration
· Receives all complaints, motions and pleadings;
· Maintains database of watchlisted/blacklisted overseas contract workers and/or principal/employers
· Issues clearances to contract workers, principals and agencies
· Enforces writs, subpoenas, orders and prepares sheriff’s reports

Docket and Enforcement Division


Overseas employment statistics
Publication of list of licensed agencies/ overseas employment information materials

Planning Branch
5th Floor
Fax 7221183


List of POEA personnel

Human Resources Development Division
5th Floor


Issuance of certified copy of worker’s Information Sheet and Overseas Employment Certificate for travel tax exemption and other purposes.

Central Records Division
6th Floor


Source: http://www.poea.gov.ph/html/services.html

POEA Hotline: (63 2) 722-1144; 722-1155; 722-1187
Email: info@poea.gov.ph
OFW Forum: POEA Forum


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