HIRING: TELETECH's Traffic Coordinator

TeleTech is looking for collaborative visionary and deadline wrangler who will bring out their warrior spirit to make a global impact on how TeleTech communicates; a true strategic pioneer who thrives in the development of creative strategies and is able to transform their ideas through their passion, dedication and commitment. This candidate will join a group of communicators, designers and brand specialists to help transform the global Employee Communications department.

Position Summary:

The Traffic Coordinator  will  serve as the primary liaison to the corporate office in the United States and will ensure work flows smoothly during various stages of the design cycle and will play a critical role in solving production issues with various internal and external stakeholders. 

This position will report to the lead Traffic Manager and work closely with the Senior Art Director, Art Directors and with members of the Communications, Marketing and Recruitment teams to effectively develop and deploy on-time creative materials and assets.  This position must establish and reinforce policies and procedures to manage workflow and the use of external resources, when appropriate, that provide for the best possible client experience while driving down overall costs.

Candidate must have impeccable English speaking and writing skills along with a strong, motivational personality. The successful candidate must be able to provide exceptional attention to detail.

Duties and Responsibilities:

·         Interact with marketing and communications cross-organizational partners on key strategic and tactical initiatives to ensure production and fulfillment follow through

·         Traffic function responsible for  triaging, creating and updating timelines for all projects and to ensure accurate materials are delivered to the field on time and within budget

·         Support high volume of time-sensitive creative deliverables

·         Strengthen and enforce departmental processes, standards and procedures

·         Communicate to Lead Traffic Manager in order to advocate for production and fulfillment best practices

·         Support creative process re-engineering efforts; assisting various marketing, communication and advertising automation efforts/projects

·         Create weekly traffic reports and make appropriate recommendations to determine effectiveness of processes and protocols

Desired Skills and Experience

·         General knowledge/ 3-5 years experience in a creative service environment

·         2+ years in a project management role

·         BA/BS  in Marketing communications, advertising or related field

·         Ad Agency, Marketing or PR background a plus

·         Impeccable turnaround time and accuracy

·         Strong understanding of  Internal Communication channels strongly preferred

·         Copywriting and proofing proficiency

·         Vendor relationship management

·         Proficiency in triaging, managing and formulating project workflows

·         Strong English written/verbal communication and interpersonal skills

·         Working knowledge of creative applications a plus – In design, Photoshop, etc.

·         Knowledge of creative development processes, workflow management, vendor management and traffic management

·         Strong organizational skills and the ability to prioritize, change focus and provide context in a rapidly changing environment

·         Ability to create, implement, maintain and improve operational processes

Send your resume here: work@teletech.com