HIRING: CONVERGYS Contact Center Agents (Bacolod)

Full-Time Position 

Job Location: Bacolod City, Philippines 

Job Requirements:  Fluency in the English language is a MUST. 

Job Responsibilities: 

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Responsibilities include processing customer orders and sales; providing and receiving information; up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.



Principal Duties And Responsibilities



Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Meet customer requirements through first contact resolution.

Confirm customer understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work and update customer file.

Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Participate in activities designed to improve customer satisfaction and business performance.

Determine appropriate response to customers by using a script or sales flow. Place and/or receive structured customer inquiries. Provide product information and receive customer information.

Prepare customer correspondence.

Respond to common customer work/service orders, inquiries, and requests.

Sell new services and retain existing services.

Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.



Education & Professional Certifications



High school diploma or equivalent experience.



Candidate Profile



Knowledge of basic computer operations.

Willingness to rotate shifts, as needed.

Ability to learn.

Courteous with strong customer service orientation.

Dependable with proficient attention to detail.

Good listening and responding skills.



Environment, Physical & Other Requirements



Ability to perform light hand activity work at a computer/telephone station in an office environment.

Position is primarily sedentary.

May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Send your resume: convergys@taleosupport.com

HIRING: CONVERGYS Assistant Human Resouces (HRIS)

Job description

Dimension & Scope: 
Ensure that initial contact with perspective and current employees is professional and friendly and assists in ensuring that the HR department runs smoothly and maintains organization.

Principal Duties and Responsibilities:

·         Enter large amounts or employment information into PeopleSoft quickly and accurately.

·         Process new employee benefit enrollment, ensuring that the forms are filled in completely and correctly.

·         Assist in maintaining various HR databases.

·         Maintain employee files in an organized and efficient manner.

·         Provide clerical support for the Human Resources dep

·         Listen to current employees questions and direct them to the appropriate member of Human Resources.

·         Complete internal employee transfer eligibility forms by checking for past disciplinary action.

·         Respond to requests for employment verifications.

·         Assist in maintaining various HR databases.

·         Maintain employee files.

·         Assist in maintaining job posting board and information center.

·         Provide clerical support for the Human Resources department including copying, faxing, typing, and supply maintenance.

·         Provide answers to routine employee questions, directing them to more appropriate members of Human Resources, when necessary.

·         Prepare periodic standardized reports.

·         Complete internal employee transfer eligibility forms by checking for past disciplinary action.

Education & Professional Certifications:

·         High school diploma or equivalent with a year of directly related work experience;

·         or formal trade or technical skill training with six to twelve months directly related work experience.

Candidate Profile:

·         General working knowledge of various software applications such as Microsoft Word and Excel.

·         Good interpersonal and communication skills. Ability to organize and maintain confidential files.

·         Knowledge of general office practice and business etiquette.

·         Ability to follow through on work assignments with limited supervision.

Environment, Physical & Other Requirements:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 Send your resume: convergys@taleosupport.com

HIRING: CONVERGYS Coordinator Human Resources

Full-Time Position 

Job Location: Makati, Philippines 

Job Requirements:  Fluency in the English language is a MUST. 

Job description

 Ensures interaction with perspective and current employees is professional and friendly and assists in ensuring that the HR department runs smoothly and maintains organization. Principal Duties and Responsibilities:

 Assists with recruiting by scheduling interviews, performing reference checks, filing resumes, and maintaining the applicant tracking system.

 Provide answers to routine employee questions, directing them to more appropriate members of Human Resources, when necessary. 

Prepare periodic standardized reports. Complete internal employee transfer eligibility forms by checking for past disciplinary action. 

Enter large amounts or employment information into PeopleSoft/CORT quickly and accurately. Process new employee benefit enrollment, ensuring that the forms are filled in completely and correctly. 

Respond to requests for employment verifications. Assist in maintaining various HR databases. 

Maintain employee files in an organized and efficient manner. Provide clerical support for the Human Resources department including copying, faxing, typing, and supply maintenance. 

Education & Professional Certifications: 

High school diploma or equivalent. 

Candidate Profile: 

Zero to three years of related work experience or formal, specialized, job-related training. General working knowledge of various software applications such as Microsoft Word and Excel. Good interpersonal and communication skills. Ability to organize and maintain confidential files. Knowledge of general office practice and business etiquette. Ability to follow through on work assignments with limited supervision. Environment, Physical & Other Requirements: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Send your resume: convergys@taleosupport.com

HIRING: COVERGYS Coordinator Procurement

Full-Time Position 

Job Location: Makati, Philippines 

Job Requirements:  Fluency in the English language is a MUST. 

Position: Coordinator Procurement

Dimension & Scope: 
The incumbent executes various administrative duties that support the overall purchasing function; including the administration of credit card programs; office products and telecom equipment orders; and the reconciliation of purchasing/accounts payable discrepancies. 

Principal Duties and Responsibilities: 
Serves in a lead capacity as a member of the discrepancy work group. Answers junior staff members routine, day-to-day questions regarding standard purchasing processes. Has authority to perform match overrides to allow payments to suppliers. Provides notification to vendors and staff on status of payment requests. Communicates with both internal staff and vendors to resolve purchase order/receipt/invoice discrepancies. Works to resolve disputes related to product and service quality by liaising with internal staff and external vendors. Verifies that purchase order vouchers are not outstanding due to non-receipt of goods in system. Reviews incoming requisitions and directs them to appropriate Buyer. Supports Superiors by providing performance data against key business measures . Works with Supervisor and staff to improve overall levels of customer service. Monitors functioning of PeopleSoft and other related systems and liaisons with applications support staff as appropriate. Assists Supervisor in developing new or revised procedures/processes by providing input and ideas. Provides assistance in completing other purchasing related duties as required. 

Candidate Profile: 
Must have a good working knowledge of PeopleSoft Financials as it pertains to purchasing and accounts payable. Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel. Must be able to learn other relevant packages like PO Workbench. Knowledge of the corporations procurement process, its customers and vendors. General awareness of how purchasing in a large organization needs to be executed. Strong customer-service orientation as demonstrated in previous relevant roles. Demonstrated analytical skills to make purchasing-related recommendations to vendors and internal staff. Ability to navigate effectively within a large ERP software package like PeopleSoft to extract necessary information. Negotiating skills to manage liaison role between vendors and staff. Persistence in following up with staff to ensure procedures are followed and completed. Demonstrated analytical skills to identify problems in business processes and to develop workable solutions that have cross-functional impact. 

Environment, Physical & Other Requirements: 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 Send your resume: convergys@taleosupport.com

HIRING: CONVERGYS - Project-based Programs CSR (Alabang)

Full-Time Position 

Job Location: Makati, Philippines 

Job Requirements:  Fluency in the English language is a MUST. 

Job Responsibilities: 

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Responsibilities include processing customer orders and sales; providing and receiving information; up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.

Principal Duties and Responsibilities: 

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Meet customer requirements through first contact resolution.

Confirm customer understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work and update customer file.

Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Participate in activities designed to improve customer satisfaction and business performance.

Determine appropriate response to customers by using a script or sales flow. Place and/or receive structured customer inquiries. Provide product information and receive customer information.

Prepare customer correspondence.

Respond to common customer work/service orders, inquiries, and requests.

Sell new services and retain existing services.

Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.

Education & Professional Certifications:

High school diploma or equivalent experience.

Candidate Profile:

Knowledge of basic computer operations.

Willingness to rotate shifts, as needed.

Ability to learn.

Courteous with strong customer service orientation.

Dependable with proficient attention to detail.

Good listening and responding skills.

Environment, Physical & Other Requirements:

Ability to perform light hand activity work at a computer/telephone station in an office environment.

Position is primarily sedentary.

May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Send your resume: convergys@taleosupport.com

HIRING: CONVERGYS Contact Center Agents (ONSITE) - Alabang

Full-Time Position 

Job Location: Ayala Alabang, Muntinlupa City 

Job Requirements:  Fluency in the English language is a MUST. 

Job Responsibilities: 

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Responsibilities include processing customer orders and sales; providing and receiving information; up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.

Principal Duties and Responsibilities: 

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Meet customer requirements through first contact resolution.

Confirm customer understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work and update customer file.

Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Participate in activities designed to improve customer satisfaction and business performance.

Determine appropriate response to customers by using a script or sales flow. Place and/or receive structured customer inquiries. Provide product information and receive customer information.

Prepare customer correspondence.

Respond to common customer work/service orders, inquiries, and requests.

Sell new services and retain existing services.

Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.

Education & Professional Certifications:

High school diploma or equivalent experience.

Candidate Profile:

Knowledge of basic computer operations.

Willingness to rotate shifts, as needed.

Ability to learn.

Courteous with strong customer service orientation.

Dependable with proficient attention to detail.

Good listening and responding skills.

Environment, Physical & Other Requirements:

Ability to perform light hand activity work at a computer/telephone station in an office environment.

Position is primarily sedentary.

May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 Send your resume: convergys@taleosupport.com

HIRING: CONVERGYS Contact Agents (Makati)

Full-Time Position 

Job Location: Makati, Philippines 

Job Requirements:  Fluency in the English language is a MUST. 

Job Responsibilities: 

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.
 Responsibilities include processing customer orders and sales; providing and receiving information; up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.

Principal Duties and Responsibilities:
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. 
Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. 
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. 
Effectively transfer misdirected customer requests to an appropriate party.
 Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. 
Participate in activities designed to improve customer satisfaction and business performance. Determine appropriate response to customers by using a script or sales flow. Place and/or receive structured customer inquiries. 
Provide product information and receive customer information.
Prepare customer correspondence. Respond to common customer work/service orders, inquiries, and requests. Sell new services and retain existing services.
 Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. Education &

Professional Certifications:

High school diploma or equivalent experience. Candidate Profile:

Knowledge of basic computer operations. Willingness to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills. Environment, Physical & Other Requirements:
Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Send your resume: convergys@taleosupport.com

HIRING: CONVERGYS Customer Service Representative (CSR)

Full-Time Position 

Job Location: Baguio City, Philippines 

Job Requirements:  Fluency in the English language is a MUST. 

Job Description 

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. 

 Job Responsibilities 

Responsibilities include processing customer orders and sales;

providing and receiving various information;

up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.

 Principal Duties and Responsibilities: 

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. 

Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. 

Meet customer requirements through first contact resolution.

 Confirm customer understanding of the solution and provide additional customer education as needed.

 Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. 

Effectively transfer misdirected customer requests to an appropriate party. 

Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

 Participate in activities designed to improve customer satisfaction and business performance. Place and/or receive customer inquiries that may require deviation from a script or sales flow process. 

Provide answers and/or advice to customers based on their particular requirements and customer profile. 

Update customer records. 

Troubleshoot, research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects. 

Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. 

Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. 

Education & Professional Certifications: 

High school diploma or equivalent experience.

Candidate Profile: 

Knowledge of basic computer operations. Willingness to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills. Possess a drive to achieve as well as insight into self and others. Good sales skills with the ability to be flexible. Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Send your resume: convergys@taleosupport.com