This job contributes to Starbucks success by assisting the store manager in executing store operations. This job assists and supervises a team of store partners to create and maintain the Starbucks Experience for our customers and partners.
The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Models a “customer comes first” attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service.
Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the store manager for broader areas of improvement.
Demonstrates integrity, honesty, and knowledge to promote the culture, values, and mission of Starbucks. Maintains and models a calm exterior presence during periods of high volume or unusual events and moves on immediately after to keep store operating to standard and to set an example for the shift team.
Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives.
Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence. Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager.
Communicates clearly, concisely, and accurately in order to ensure effective store operations. Filters communication to the shift team as directed by the store manager.
Maintains regular and consistent attendance and punctuality.
Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage.
Engages in conversation with customers to understand customer needs and the needs of the community in which the store lives.
Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition; and
Develops positive relationships with the team of partners on shift by understanding and addressing individual motivation, needs, and concerns. Contributes to positive team environment by recognizing alarms or changes in partner morale and communicating them to the store manager.
With at least 3 to 5 years of relevant experience as an Assistant Store Manager in the same field / industry.
Expertise in coaching and mentoring the workforce.
Willing to work in any of the specified cities in NCR (Makati, Manila, QC, Taguig, Pasay, Pasig, San Juan).
Please specify your Top 3 preferred work locations when submitting your application.