Feb 12, 2015

HIRNG: Helwett Packard's SAP BASIS System Administrator

Job Location: Taguig City, Philippines 

Job Description

· Serves as the HP Level 3 Support

· Collaborates with the HP Level 1 and 2 Support team

· Participates in the knowledge transfer and transition phases

· Participates in the knowledge transfer and transition phases

· Provides specialized skills and knowledge of a particular domain (technical, business and/or application) that helps to ensure rapid resolution of Incidents and service calls

· Provides workarounds for incidents that cannot be permanently resolved immediately

· Performs the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption

· Provides comprehensive and accurate information to management about the quality of Support

· Makes service improvement suggestions to management

· Accurately and fully completes the service request/incident records

· Assesses incident priority and determines if the priority needs to be adjusted based on additional information

· Coordinates incident resolution and service request completion with various workgroups

· Provides information to customer regarding the status of their incidents or service requests

· Communicates with the customer to gain agreement that the incident or service request has been completed and closes the record

· Documents known errors, workarounds and resolution plans

· Keeps the Problem Record Updated in a timely manner

· Submits Change Requests to implement the corrective actions.

· Validates corrective actions and works with Problem Coordinator to ensure Problem has been solved


Education and Experience Required:

  • Candidates must have at least a Bachelor's/College Degree in Computer Science/Information Technology.
  •  At least 5 years of hands-on experience in SAP Basis Administration.
  •  Required skills: SAP Basis, OS and Database Administration.

Knowledge and Skills Required:

  • Can do shifting work and/or graveyard shifts.
  • SAP Basis administration work experience
  • Strong in service support operations.
  •  Strong troubleshooting, analytical, problem-solving, and conceptual skills.
  •  Strong customer focus and management of client expectations.
  •  Excellent English oral and written communication skills.
  •  Excellent teamwork skills.
  • Can work with minimum supervision.
  • Background in Change and Release Management is a plus.
  • ITIL Practitioner certified and/or extensive experience in ITIL processes is a plus.
  • Is strong to excellent in written and oral communication skills
  • Can work remotely with his peers/team.

Send your Resume: Hewlett Packard Careers 

No comments:

Post a Comment

Receive updates via Email. This site is purely for job announcement purposes only and it's not associated with any recruitment agencies mentioned here. Applicants are advised to apply directly with the recruitment agency and to check with the POEA the authenticity of job orders and or jobs for manpooling. POEA List of Recruitment Agencies