HIRNG: Helwett Packard's Capacity Manager

Job Location: Taguig City, Philippines 

Job Description

• Accountable for managing the capacity requirements of new standard services in relation to obtaining the proper cost and quality balance.
  
• Functionally report effectiveness of Capacity Management process to the Account Process Lead / Regional Process Lead.
  
• Ensure the performance and capacity criteria of standard service levels are met. · Ensure performance requirements of new IT services can be met by determining the capacity requirements from the functional design.
  
• Evaluate the impact of proposed changes on the capacity design and plan.
  
• Act as escalation point for Capacity Management issues.
  
• Ensure capacity requirements are met and to improve the performance level within cost constraints.
  
• Champion recommendations for tuning. Present the recommendations to IT management customers on the design and use of systems to help ensure optimum use of all hardware and operating software components.
  
• Champion recommendations for resolution to performance problems.
  
• Recommend to IT management when to employ demand management techniques (to dampen user demands on the systems).
  
• Ensure Capacity Management Service Level Agreements (SLA’s) are met.
  
• Provide feedback on the effectiveness and end-to-end Capacity Management Process workflow to the Capacity Management Account Process Lead.
  

Qualifications

Skill/Experience Requirements

• University or college degree in Computer Science, IT, IS or equivalent academic or on-the-job experience.
• Overall 5 to 7 years of IT Industry experience with at least three years of relevant industry experience.
• Demonstrated operational outsourcing and service management experience, ability to provide high quality solutions in a short timeframe.
• Strong ITSM Process depth and breadth for Capacity management function. Sound knowledge on other related process areas such as problem and performance management functions. (preferred)
• Strong Service Management knowledge. ITIL Foundation Certificate as a minimum. (preferred)
• Should have a high level knowledge on one or more IT related technologies such as Servers and systems, backup and storage, Networks etc.
• Should have worked hands-on on couple of technologies for at least 3-4 years.
• Should have sound knowledge on any of the performance and capacity management and monitoring tool sets.
• Risk Management: identification and management or mitigation of risks.
• Good in Escalation Management and Focus in operational efficiency.
• Excellent communication skills: Ability to effectively interact with people at all levels worldwide. Fluent English language skills.
• Excellent presentation and customer-facing skills.
• Team player: Ability to effectively interact with people at all levels worldwide.
• Good in organizing meetings and driving the meetings.
• Good in data and metric analysis and report generation.

Send your Resume: Hewlett Packard Careers