Mar 20, 2015

HIRING: SOLAIRE's Front Office Agent

Position: Front Office Agent 

Job description
Responsible for the operational efficiency of the Reception areas during shift and the service delivery of those areas.


·         Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
·         Registers and rooms all arrivals according to established procedures.
·         Performs check in, check out and room change procedures and ensures all data are entered completely into the Hotel system.
·         Maintains cashier float and ensures accurate daily report of all money received.
·         Cashes Hotel guest’s travelers checks and assists with currency exchange.
·         Keeps abreast of all modifications to accounting policies and procedures.
·         Is responsible in attending to guest’s request of using the service of the safety deposit box at all times.
·         Is knowledgeable of all special promotion procedures.
·         Attends to guest’s complaints, inquiries and requests, and refers problems to his/her superior if he/she is unable to assist.
·         Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
·         Performs audit balances and prepares all works for audit in an orderly fashion.
·         Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, email, messages, and how to interpret availability sources within the Reservations system.
·         Maintains exemplary departmental standards of behavior and apperance and attitude at all times.
·         Takes personal interest and pride to ensure that the Reception desk work areas ares are kept clean and in orderly state at all times.
·         Is fully aware of the credit policy.
·         Has full knowledge of Solaire Manila standards.
·         Ensures guest receives prompt attention and request will be fullfilled immediately.
·         Ensures guest satisfaction during his/her shift.
·         Maintains a neat and tidy appearance at all times.
•      Handles  Reception operations during assigned shift including:
·         Maintenance of guest information
·         Maintenance of information about local events
·         Compilation of occupancy statistics
·         Supervision of group bookings
·         Assistance with complaints
•      Handles cashiering activities during assigned shift including:
·         Cash handling and banking procedures
·         Dealing with irregular payments
·         Instructing team members of credit policies and facilities
·         Carry out debtor control
·         Preparation of cashier reports
·         Supervision of the whole cashiering system
·         Accuracy of the Foreign Exchange Board
•      Assumes other duties assigned by Management as required.
Desired Skills and Experience
·         Knowledge & Skills:  Knowledge of Hotel facilities and services
·         Education, Training Qualifications:  Certification holder in Hospitality Management or related disciplines
·         Experience:  Relevant experience of Front Office in the Hotel industry is an advantage
·         Personality:  Initiative, organized and detail-oriented;  excellent communication and interpersonal skills
·         Languages:  Good command of both written and spoken English;  knowledge of another foreign language is an advantage
·         Age:  21 to 25 years old
·         Physical Requirement:  Male, at least 5’ 8” in height;  female, at least 5’ 4” in height

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