HIRING: SOLAIRE's Front Office Agent

Position: Front Office Agent 

Job description

Responsible for the operational efficiency of the Reception areas during shift and the service delivery of those areas.

ESSENTIAL DUTIES AND RESPONSIBILITES

·         Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.

·         Registers and rooms all arrivals according to established procedures.

·         Performs check in, check out and room change procedures and ensures all data are entered completely into the Hotel system.

·         Maintains cashier float and ensures accurate daily report of all money received.

·         Cashes Hotel guest’s travelers checks and assists with currency exchange.

·         Keeps abreast of all modifications to accounting policies and procedures.

·         Is responsible in attending to guest’s request of using the service of the safety deposit box at all times.

·         Is knowledgeable of all special promotion procedures.

·         Attends to guest’s complaints, inquiries and requests, and refers problems to his/her superior if he/she is unable to assist.

·         Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.

·         Performs audit balances and prepares all works for audit in an orderly fashion.

·         Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, email, messages, and how to interpret availability sources within the Reservations system.

·         Maintains exemplary departmental standards of behavior and apperance and attitude at all times.

·         Takes personal interest and pride to ensure that the Reception desk work areas ares are kept clean and in orderly state at all times.

·         Is fully aware of the credit policy.

·         Has full knowledge of Solaire Manila standards.

·         Ensures guest receives prompt attention and request will be fullfilled immediately.

·         Ensures guest satisfaction during his/her shift.

·         Maintains a neat and tidy appearance at all times.

•      Handles  Reception operations during assigned shift including:

·         Maintenance of guest information

·         Maintenance of information about local events

·         Compilation of occupancy statistics

·         Supervision of group bookings

·         Assistance with complaints

•      Handles cashiering activities during assigned shift including:

·         Cash handling and banking procedures

·         Dealing with irregular payments

·         Instructing team members of credit policies and facilities

·         Carry out debtor control

·         Preparation of cashier reports

·         Supervision of the whole cashiering system

·         Accuracy of the Foreign Exchange Board

•      Assumes other duties assigned by Management as required.

Desired Skills and Experience

·         Knowledge & Skills:  Knowledge of Hotel facilities and services

·         Education, Training Qualifications:  Certification holder in Hospitality Management or related disciplines

·         Experience:  Relevant experience of Front Office in the Hotel industry is an advantage

·         Personality:  Initiative, organized and detail-oriented;  excellent communication and interpersonal skills

·         Languages:  Good command of both written and spoken English;  knowledge of another foreign language is an advantage

·         Age:  21 to 25 years old

·         Physical Requirement:  Male, at least 5’ 8” in height;  female, at least 5’ 4” in height

 Send your resume: talent@solaireresort.com