HIRING: Eastvantage's Technical Support Engineer

Position: Technical Support Engineer

Company: Eastvantage 

Job description

Our client is the leading global provider of fleet management software. Its software is used in over 100 countries worldwide. The company provides solutions to the public, utility and corporate sectors as well as government and NGO operations of every size. The company’s flagship offering, is an enterprise-class application that utilises the very latest technologies to provide comprehensive fleet management ideal for larger or sophisticated fleet operations using an Internet or Intranet platform.

Responsibilities:

·         Software product customisation/configuration

·         Resolve client-raised technical issues and technical bugs

·         Interaction with clients and internal staff  through web forms, emails and phone calls; follow through systems tickets till their resolutions

·         Maintain good customer relationship to ensure client satisfaction

Desired Skills and Experience

Qualifications:

·         Minimum of 3 to 4 years of related experience

·         Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent. Technical Certificate Holders from reputable IT Schools/Colleges/Universities are welcome to apply

·         MSSQL Server Knowledge (Database Management, Advanced T-SQL knowledge)

·         Knowledgeable in Javascript

·         Windows remote desktop familiarity

·         FTP

·         Good analysis and logical skills

·         Experience in ticketing management

·         Has excellent English communication skills (verbal and written)

·         Must be willing to work in Bonifacio Global City

·         Regular working hours

Position is for a pioneer account and a possible lead role.