Job description
Job Description
Brief Job Description
Under limited supervision, exercising some judgment in applications, responsible for exceeding customer/sales force needs and wants by providing product, pricing, delivery, parts information, and entering/invoicing orders.
Detailed Description
KRA 1: Functional/ Technical Expertise
• Accurately administer open International orders within agreed timescales to meet customer commitment
• Ensure that orders are processed according to the specific rules relating to trading with countries and end customer terms and conditions.
• Acts as a liaison to assure timely and efficient administration of orders and reports deliverables.
• Review order book for orders in problem status daily and take corrective action as appropriate. Proactively review order book to ensure orders are dispatched according to customer request date in liaison with other relevant departments.
KRA 2: Customer Commitment
• Identifies customer needs through communication and probing.
• Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
• Assists customers in handling, servicing, follow-up, communication and closure of issues.
• Completes workload on time. Monitors if transactions are processed in a timely manner.
• Implements error-proofing method to ensure all transactions done are accurately
• Participates in conferences calls, meetings and discussions with customers.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers
• Coordinates with other teams/support to complete the request of customers.
KRA 3: Internal Communication
• Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers.
• Plans, executes and manages own workload and projects in cooperation with line leaders.
• Participates in team meetings. Huddles and information cascades.
KRA 4: Continuous Improvement
• Identifies problems areas and sources, offers possible solutions and escalates to line leaders/seniors when necessary.
• Completes personal individual development plan and implements agreed training/development activities.
KRA 5: Team Support and Development
• Actively participates in team activities and initiatives.
• Fulfil other reasonable duties and projects as required.
• Serves as back-up for next level similar or related function for business continuity.
• Assists in planning, organizing and coordinating team activities to ensure employee engagement.
Job Requirements
· Bachelor’s degree is required, whether in Arts or Sciences
· Customer service / Order Administration experience preferred; fresh graduates are also welcome to apply.
· Knowledgeable in MS Office
· Good communication skills
· Detail-oriented
· Self-directed
· Team-player
Additional Company Information
Brief Job Description
Under limited supervision, exercising some judgment in applications, responsible for exceeding customer/sales force needs and wants by providing product, pricing, delivery, parts information, and entering/invoicing orders.
Detailed Description
KRA 1: Functional/ Technical Expertise
• Accurately administer open International orders within agreed timescales to meet customer commitment
• Ensure that orders are processed according to the specific rules relating to trading with countries and end customer terms and conditions.
• Acts as a liaison to assure timely and efficient administration of orders and reports deliverables.
• Review order book for orders in problem status daily and take corrective action as appropriate. Proactively review order book to ensure orders are dispatched according to customer request date in liaison with other relevant departments.
KRA 2: Customer Commitment
• Identifies customer needs through communication and probing.
• Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
• Assists customers in handling, servicing, follow-up, communication and closure of issues.
• Completes workload on time. Monitors if transactions are processed in a timely manner.
• Implements error-proofing method to ensure all transactions done are accurately
• Participates in conferences calls, meetings and discussions with customers.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers
• Coordinates with other teams/support to complete the request of customers.
KRA 3: Internal Communication
• Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers.
• Plans, executes and manages own workload and projects in cooperation with line leaders.
• Participates in team meetings. Huddles and information cascades.
KRA 4: Continuous Improvement
• Identifies problems areas and sources, offers possible solutions and escalates to line leaders/seniors when necessary.
• Completes personal individual development plan and implements agreed training/development activities.
KRA 5: Team Support and Development
• Actively participates in team activities and initiatives.
• Fulfil other reasonable duties and projects as required.
• Serves as back-up for next level similar or related function for business continuity.
• Assists in planning, organizing and coordinating team activities to ensure employee engagement.
Job Requirements
· Bachelor’s degree is required, whether in Arts or Sciences
· Customer service / Order Administration experience preferred; fresh graduates are also welcome to apply.
· Knowledgeable in MS Office
· Good communication skills
· Detail-oriented
· Self-directed
· Team-player
Additional Company Information
EMERSON is one of the world's leading diversified manufacturing and technology companies. We are a Fortune 500 company and have been in business for more than 120 years. We have more than 130,000 employees and 235 manufacturing locations worldwide.
EMERSON is an exciting and dynamic place to work, with a wide range of career opportunities. At Emerson, people really make a difference. If you want to take on new and meaningful challenges, grow professionally, and be part of a global organization committed to excellence, it's time to consider joining the Emerson team.
We are expanding our business in Manila. If you are passionate, customer-focused, results-driven and forward-thinking, and want to work at a company that will value your abilities, it's time to learn more about what Emerson has to offer
Walk in applicant: 7/F, Cybergate Plaza, EDSA, Mandaluyong City
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